Warranty & Replacement

• We will supply a brand-new identical product when your purchase qualifies for a warranty replacement.
• If the exact item is no longer available, we will provide a product of equal value.
• Where a replacement is not practical, we will repair the item within a reasonable time.
• Warranty replacement applies only to eligible items with valid proof of purchase.
• The warranty does not cover damage caused by misuse, accidents, unauthorised repairs or modifications, normal wear and tear (including blades, belts, filters, spark plugs and batteries that have reached the end of their service life), or improper handling, storage or maintenance.

Where a manufacturer provides its own warranty on a machine, that warranty runs alongside ours and may offer additional cover; details are given in the product description or the documentation supplied with the machine.

You are entitled to the same right to a refund, repair or replacement for an eligible warranty item as for the original purchase.

This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. Under UK law goods must be of satisfactory quality, fit for purpose and as described; if they are not, you may be entitled to a repair, replacement or refund regardless of this warranty.

If your item has a genuine fault covered by the warranty, we will review your request and provide the best available solution.

To request warranty or replacement support, please contact us with:

• your order number
• your full name
• a clear description of the issue
• photographs or a short video showing the problem, where applicable
• proof of purchase or your order confirmation

Our support team will review your request and let you know the next steps, which may include collection of the machine for inspection or repair. Please do not return any item until we have confirmed the arrangements with you.

For returns that are not warranty related, please see our Refund & Returns Policy.