Privacy Policy

When you place an order with Elvanto we ask for the personal information we need to process it, which includes:

• Your name
• Your delivery and billing address
• Your email address and telephone number
• Your payment details, which are handled by our payment provider and never stored in full on our systems

When you browse the store we also receive your IP address and basic information about your device and browser. We use this to keep the site secure, to understand how it is used and to make sure it works properly on your device.

If you give us your email address, we may contact you about your order and, where you have agreed, about our products, offers and store news. You can unsubscribe from marketing emails at any time using the link in any email or by contacting us.

How we obtain consent

When you place an order, we use your information to fulfil that order, take payment and arrange delivery. Our lawful basis for this is the performance of our contract with you.

For anything beyond this, such as marketing emails, we will ask for your consent directly or give you a clear choice at the point we collect your details.

Withdrawing consent

You can withdraw your consent to us contacting you, or to the continued collection or use of your information, at any time by contacting us using the details at the end of this policy.

We may disclose your personal information only:

• where we are required to do so by law, including in connection with legal proceedings or investigations
• where you breach our Terms & Conditions
• where it is necessary to protect our store, our customers, payment security or our legal rights

Payment security

All payments are processed by payment providers that meet the Payment Card Industry Data Security Standard (PCI DSS). Your payment details are:

• encrypted using secure technology
• processed by trusted payment providers
• never stored as full card details on our website
• retained only as needed for order processing, fraud prevention and legal requirements

The third parties we work with, such as payment providers, delivery companies and analytics services, only collect, use and disclose your information to the extent necessary to provide their services to us. Each provider has its own privacy policy and we recommend you read it.

Some providers may be located, or process data, outside the United Kingdom. Where this happens we make sure appropriate safeguards are in place as required by UK data protection law.

External links

Links on our website may take you to other websites. Once you leave our store, this Privacy Policy no longer applies and we are not responsible for the privacy practices of other sites.

We protect your personal information with appropriate technical and organisational measures that follow industry standards, to prevent loss, misuse, unauthorised access, disclosure, alteration or destruction.

When you enter your card details they are protected by secure encryption and processed by our payment provider. No method of transmission over the internet is completely secure, but we follow accepted standards to protect your data.

Our website uses cookies to make the store work, to remember your basket and preferences and, with your permission, to understand how the site is used. You can read more and manage your choices in our Cookie Policy.

Under the UK General Data Protection Regulation and the Data Protection Act 2018 you have the right to:

• access the personal information we hold about you
• have inaccurate information corrected
• ask us to delete your information where there is no good reason for us to keep it
• object to, or ask us to restrict, how we use your information
• receive your information in a portable format
• withdraw consent at any time where we rely on it

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

By using this website you confirm that you are at least 18 years of age, or that you are the age of majority where you live and have given consent for any dependants in your care to use this site.

We may update this Privacy Policy from time to time, so please review it regularly. Changes take effect as soon as they are published on the website. If we make a material change we will update this page so you know what information we collect, how we use it and under what circumstances we disclose it.

If Elvanto is acquired by or merged with another business, your information may be transferred to the new owners so that we can continue to sell products to you and provide customer service.