Help
Frequently Asked Questions
Delivery, returns, payment and choosing the right machine. If your question isn't answered here, get in touch.
Orders are typically processed within 1 working day (Monday to Friday) and delivered within 1–3 working days to UK addresses. Large machines such as ride-on mowers and tractors are sent on a pallet and the delivery date is confirmed with you in advance.
Yes. Standard delivery is free on all orders to addresses within the United Kingdom. Any delivery options and their costs are shown at checkout before you pay.
We currently deliver to addresses within the United Kingdom. We do not offer international delivery at this time.
Orders placed before 12:00 noon (UK time) on a working day are processed the same day. Orders placed after the cut-off, or at the weekend or on a bank holiday, are processed on the next working day.
Once your order has been dispatched you will receive a dispatch confirmation email with tracking details. Please allow up to 48 hours for the tracking information to become active. You can also sign in to your account to view your orders.
Please contact us immediately after placing your order. If the order has not yet been dispatched we will do our best to update the address. Once an order has been dispatched we may not be able to make changes.
Yes. You can cancel your order free of charge before it has been processed and dispatched. Once dispatched, you can return the item after delivery under our Refund & Returns Policy. As a UK consumer you also have a legal right to cancel within 14 days of receiving your goods. See our Order Cancellation policy for full details.
If your order is lost or arrives damaged, please contact us with your order number, tracking information and photographs where possible. We will work with the carrier to resolve the issue as quickly as possible and arrange a replacement or refund.
We accept the payment methods shown at checkout, including major credit and debit cards and other secure payment options displayed when you pay. All prices are in pounds sterling (GBP).
Yes. Payments are processed using secure encryption and trusted payment providers, so your payment information is protected throughout the checkout process. We never store your full card details on our website.
Our customer support team is happy to help. Email contact@elvanto.co.uk, call +44 7480 285932, or write to Elvanto, 57 Jarvis Way, Birmingham B24 8TQ, United Kingdom.
Our support team is available Monday to Friday during normal UK business hours. We aim to respond to all enquiries within 24 hours on working days.
If you receive an incorrect item, please contact us within 7 days of delivery with your order number and photographs of the item received. We will arrange the appropriate resolution as quickly as possible, at no cost to you.
Yes. You can return an item within 90 days of delivery for a full refund with no restocking fee, provided it is returned with its original parts, accessories and packaging where possible. Please see our Refund & Returns Policy for complete details and how to arrange a return.
After placing your order you will receive an order confirmation email. If you do not see it within a few minutes, please check your spam or junk folder, or contact our support team.
Yes. Every purchase from Elvanto is covered by our 3-year warranty, which starts when the item arrives at your delivery address. Many machines also carry a manufacturer warranty; details are given in the product description. See our Warranty & Replacement policy for what is covered.
Of course. Tell us the size of your lawn, the terrain and how you prefer to work and we will recommend a suitable machine. Call +44 7480 285932, email contact@elvanto.co.uk or use the contact form. Our buying guides are a good starting point too.
Yes. We work with retailers, landscaping contractors and grounds-maintenance businesses. Please read our Wholesale Policies and contact us to apply for a trade account.