Refund & Returns Policy

We want every customer to be completely satisfied. If something is not right with your order, we are here to put it right.

You can return an item within 90 days of the delivery date. To qualify:

• We accept returns of both faulty and non-faulty products.
• We also accept returns of new and lightly used products.
• Items must be returned with all original parts, accessories and packaging where possible.
• Petrol machines must be drained of fuel and oil before they are returned, for safe transport.
• Proof of purchase or your order confirmation may be required.

This is in addition to your legal right to cancel an online order within 14 days of receiving it under the Consumer Contracts Regulations 2013. Nothing in this policy affects your statutory rights.

1. Contact us first

If your item is damaged, faulty or incorrect, please include clear photographs and a short description of the problem.

2. Wait for instructions

We will review your request and send you return instructions. Please do not send anything back until you have received approval and instructions from our support team, especially for large machines, which need a collection arranging.

3. Return the item

Once approved, you can send the item back using a trackable and insured service, or we will arrange a collection for large items. A valid tracking number is required so we can confirm the return shipment.

4. Return method

Returns are accepted by post or courier according to the instructions provided by our support team.

• After your return is received and inspected, your refund will be processed within 7 working days.
• You will receive a full refund, including the original delivery charge where applicable.
• We never charge restocking fees.
• Refunds are issued to the original payment method used at checkout.
• Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.

• If the item you received is faulty, damaged or incorrect, contact us with clear photographs.
• In some cases there is no need to return it. We may send a replacement or issue a full refund, depending on the situation.
• We will work with you to resolve the issue as quickly as possible, in line with your rights under the Consumer Rights Act 2015.

If you need to cancel an order, please contact us as soon as possible.

1. If the order has not yet been processed or dispatched, we can usually cancel it and issue a full refund straight away.
2. If the order has already been dispatched, you may need to follow the return process after delivery.

We are always ready to assist. You can also use our contact form.