Shipping Policy

On average, orders are processed and dispatched according to the following timescales:

• Handling time: 1 working day, Monday to Friday
• Transit time: 1 to 3 working days, Monday to Friday
• Cut-off time: orders placed before 12:00 noon (UK time) on a working day are processed the same day. Orders received after this time are processed the next working day.

Weekends and UK bank holidays are not working days. Please allow a little longer at busy times of year.

Ride-on mowers, zero-turn mowers, garden tractors, sheds, gazebos and other large items are delivered on a pallet or by a specialist courier, kerbside to the address on your order. Where a delivery date needs arranging we will contact you using the details given at checkout.

• Please make sure there is suitable access for a delivery vehicle and that someone is available to receive the goods.
• Check the packaging and contents on arrival and note any damage with the driver where possible.
• Some machines are supplied partly assembled; please read the manufacturer’s instructions before first use.

We deliver to addresses throughout the United Kingdom.

Elvanto does not currently offer international delivery.

Free standard delivery on all orders

Any other delivery options available for your order, and their cost, are shown at checkout before you pay.

• You will receive tracking information by email once your order has been dispatched.
• Please allow up to 48 hours for tracking information to become active after dispatch.
• If your tracking has not updated after 48 hours, contact our support team and we will look into it.

You can also sign in to your account to see the status of your orders.

Delivery times may be affected by weather, carrier delays, bank holidays, incorrect addresses or other circumstances outside our control.

If your order is delayed, please contact us and we will help as quickly as possible.

Customers are responsible for entering the correct delivery address at checkout.

If you have entered the wrong address, please contact us immediately. Once an order has been dispatched we may not be able to change the delivery address.

If your order arrives damaged or appears to be lost in transit, please contact us with your order details and tracking number, and photographs of any damage.

We will work with the carrier to investigate and find the best solution, whether that is a replacement or a refund. See our Refund & Returns Policy for more.